The details guests remember aren't the ones you'd expect.
An AI concierge that knows your property's specifics, because you've told it. Answers your guests any hour. Lets you know when someone's ready to book.
What This Is
A concierge trained on what you know about your property.
Your WiFi password, your check-in instructions, the breakfast place you always recommend. Cottages Concierge answers guest questions from that knowledge, at any hour, and nothing beyond it.
When the concierge doesn't have an answer (a pet policy you haven't added yet, a question about a neighboring property), it tells the guest honestly and offers to pass the question to you. No guessing. No fabrication. Just the knowledge you've shared, delivered well.
How It Works
Trained on your property, not the internet.
Every concierge starts with your property's real content: your listing details, your house manual, your check-in instructions, the local tips you've collected over seasons of hosting. We structure this into a knowledge base the AI draws from. Not a generic template filled with placeholders.
Answers what it knows. Forwards what it doesn't.
When a guest asks about WiFi, the concierge answers with your specific network name and password. When a guest asks something the concierge hasn't been taught (say, your pet policy, and you haven't added it yet), it tells the guest it doesn't have that information and offers to forward the question to you. The guest gets an honest answer. You get the question.
Careful with sensitive details.
Door codes, lockbox combinations, gate codes, alarm instructions. The concierge handles these through a gated retrieval system. Every access is logged with a timestamp and anonymized identifier. Sensitive information is served to the guest who needs it, not left exposed in a chat transcript.
Knows when someone's ready to book.
Guests sometimes ask questions that signal booking interest, or a return visit. The concierge recognizes these moments and routes them to you in real time, by email or SMS. You hear about it while the interest is still warm. (Available on Pro.)
Who This Is For
If you host one or two properties.
You know every detail of your place. The creaky step, the exact angle the TV remote needs, the sunset time in August. Hosting is personal to you. The friction isn't the big decisions. It's the 11 PM text asking for the WiFi password. The forwarded check-in email your guest can't find. The same five questions, answered again each turnover.
Cottages Concierge handles those so the personal attention you give your property doesn't come at the cost of your evenings.
If you manage a small portfolio.
You operate several properties, each with its own character. Maybe you own them. Maybe you operate them for investors. Either way, the guest experience can't flatten into a single script.
Cottages Concierge trains separately on each property, preserving what makes each one distinct. Notifications route to the right people: the owner, the operator, the on-site manager. Each person chooses their own channels and quiet hours.
What's Included
What every property gets
Included with Starter and Pro.
AI concierge trained on your property.
Content ingestion is handled for you during setup. The concierge knows your WiFi configuration, your check-in process, your local recommendations, because you've shared them with us and we've structured them into its knowledge base.
Smart with sensitive details.
Door codes, lockbox combinations, gate codes, alarm codes, and garage codes are gated behind a retrieval system and audit-logged on every access. If a guest asks whether they're talking to a bot, the concierge answers truthfully.
Operational discipline.
Full audit trail on every conversation. Guest IP addresses are hashed for privacy, never stored in readable form. SMS notifications are TCPA-compliant. A two-tier cost defense keeps your per-property expenses predictable.
"Powered by Cottages Concierge" attribution visible.
What Pro adds
Everything above, plus the following.
Per-property branding.
Your logo, your colors, your fonts, your tone of voice, your bot's name, your custom welcome message. The "Powered by Cottages Concierge" attribution is removed. Guests see your brand, not ours.
Booking-intent capture.
When a guest signals interest in booking (or rebooking), the concierge identifies the lead and routes it to you in real time. Email and SMS notifications the moment someone is ready to book.
Notifications for teams.
Each team member sets their own preferences: channels (email, SMS, or both), quiet hours, and per-property spend caps. The owner, the investor, the on-site manager each receive what they need, when they choose to receive it.
A Property in Practice
Pearl Beach Cottages
Pearl Beach Cottages sits on Lake Erie in Northeast Ohio. Two lakefront rentals, a few hundred feet from the water, with colorful Adirondack chairs pointed toward the horizon.
This is the property where Cottages Concierge started. The founder's family has operated Pearl Beach for years, and the concierge was built here first, for guests who wanted to know the WiFi password at midnight or the best ice cream near Geneva-on-the-Lake.
The Pearl Beach concierge handles about 40 guest questions a month without escalating to a host. Check-in instructions, door codes, local dining, beach access, the nearest grocery run. Guests get answers in seconds. The hosts get their evenings back.
This is the rental we built it for first.
Pricing
Transparent, per-property pricing.
Starter
$99 one-time setup
Everything every property gets. AI concierge trained on your content, sensitive-detail handling, audit trail, and operational safeguards.
Pro
$199 one-time setup
Adds per-property branding, booking-intent lead capture, and multi-stakeholder notification routing.
The Setup Process
From first call to live concierge.
We're scheduling onboarding for new properties; talk to us about your timeline.
You tell us about your property.
A short call, about fifteen minutes. We learn about your property, your guests, and how you host. If it's a good fit, we move forward.
Content collection.
You send what you have: your listing, your house manual, your welcome guide. Or we work from your existing listing or website. We take the raw material and structure it.
We build the concierge.
Content ingestion, branding setup (for Pro), and sensitive-detail handling. You review everything before it goes live.
A QR placard arrives.
Placed at the property, it gives guests one scan to reach their concierge. They ask their questions. They get answers.
We stay close for the first month.
We watch how guests use the concierge and adjust based on the real questions they ask.
Who's Behind This
Built in Saybrook, Ohio.
Cottages Concierge is built by Zachary at Probuild Digital LLC, based in Saybrook, Ohio.
The product started as a practical solution for a specific problem: the family's Lake Erie rentals at Pearl Beach needed a way to handle guest questions well and capture booking interest that was slipping through the cracks.
The concierge was built for those two properties first. Every feature comes from operating real rentals and seeing what guests actually ask, what hosts actually need.
This is not a venture-backed growth company. It's a small, reachable operation. If you email, Zachary is the one who replies.
Ready when you are.
Fifteen minutes. No pressure. We'll learn about your property and see if Cottages Concierge is a good fit.